Positive intention, secondary gain or payback as some people call it is the conscious or unconscious benefit we derive from any behaviour that we exhibit.
Recognising that behind every behaviour is a positive intention is a primary assumption of NLP. It is a concept derived from humanistic psychologists like Abraham Maslow and Carl Rogers, and the family-dynamics therapist Virginia Satir. 

In the video below Robbie explains how understanding positive intention can empower you against the effects of negative behaviour.

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