Bookings and Confirmation

Delegates will receive an email to confirm their booking together with joining instructions shortly after their place has been reserved.

Please contact the Events Team on tel +44 (0)20 7274 9213 if you do not receive joining instructions.

Payment must be received at least two weeks before the beginning of the course, or at least two weeks before the start date of each module, if paying by instalments. If you are having difficulties meeting these deadlines please contact us in advance.

Certificates will not be issued until the full invoice amount has been settled as agreed.

Delegate places will be allocated on a first come, first served basis. Making a reservation does not guarantee a place until payment has been made.
Course fees include all training materials and a certification fee. Lunch is not included.


Please note that in order to gain certification, delegates must attend the full course, i.e. three days for NLP Essential Skills, and 10 days for NLP Practitioner training. However, we do recognise that exceptional circumstances may occur, in which case please contact us with as much notice as possible. If you know of potential absences when booking your place, please talk these through with the events team.

Standard of Behaviour

NLP School reserves the right to remove any delegate from its training programme should their behaviour be deemed inappropriate by the trainer. This would result in no refund of course fees or other costs being given.

Cancellation by you

We understand that circumstances may arise which require cancellation.
Notice of cancellation, transfer or substitution must be notified in writing or by e-mail (to If you telephone to cancel you will be asked to send an email to confirm. NLP School is not responsible for any error in the delivery of this information.

Customers substituting a registered delegate from the same organisation may do so up to the commencement date of the course without penalty. NLP School must be notified of the change. One transfer is permitted per booking.
Cancellation received with 14-28 days notice: defaults 50% of the course fee
Cancellation received with 7-13 days notice: defaults 75% of the course fee
Cancellation received with 0 – 6 days notice: defaults 100% of the course fee

Cancellation by NLP School

In the unlikely event that a course is cancelled, NLP School will refund your fee in full but will not be responsible for any indirect, special, or consequential damages, including transportation, lodging, and meal costs.

In the event of public transport strikes or weather conditions affecting transport, our courses will go ahead as planned. In the event of course cancellation caused by an act of god or other extreme event, we will use our best resources to contact you.

Changes to the programme and cancellation

We reserve the right to change the programme, the speaker, the trainer or the location for an event, or to reschedule an event. Delegates will be advised of these changes as soon as possible.

When notified of changes delegates may either withdraw, with no liability for fees, or transfer to another course of equal value.

If there are insufficient delegate bookings, we reserve the right to cancel the event with at least 14 days notice. Delegates are therefore advised not to book travel arrangements more than 14 days in advance.

The Purpose of the Training

These trainings are not a substitute for psychotherapy or counselling. While most people do experience major shifts and breakthroughs during their learning, the courses are designed primarily to teach NLP skills.
If you have any diagnosed psychological conditions or are taking medication for such problems, please contact us to discuss whether NLP training is right for you. NLP School reserves the right to refuse a course place.
The training provides the opportunity for such deep insights that emotions can be triggered. For the sake of your own safety as well as other participants, we ask you to be aware of your own emotional state and speak to the trainer or support staff should a significant emotional issue arise. The training is structured to build skills gradually towards being able to apply some of the techniques that NLP has to offer. You will be receiving coaching from fellow students, who generally are not therapeutically qualified and unresolved issues may surface. It is therefore necessary to enter the training as a learning environment with a by-product of receiving some therapeutic benefits when role-playing as “client”. Given that these sessions are likely to be the first time your “coach” has tried these techniques, it would not be appropriate for you to attend the training if you are going through a period of very significant emotional trauma. NLP School reserves the right to ask a participant to leave the training if there is due cause. Please do not hesitate to contact us if you have any questions about these points.


NLP Practitioner accreditation is gained through learning and utilising the NLP tools and processes learned on the course to a high standard, not just by attending the course (though full attendance is important, too.) There is continuous assessment of behavioural competence throughout the course, and an assessment exercise in the final module. Assessment is not anything to worry about – the trainer and supporting team will be building your skills and competence throughout the training. If you have any questions, please do not hesitate to get in touch.


Appeals against assessment are an unlikely scenario, as any problems with participants’ understanding and ability are identified and remedied early. If the trainer does not feel a participant is competent, the trainer explains this verbally, and follows up by letter. With further work by the participant, agreed with the trainer, certification can usually be gained. The student is entitled to appeal and will receive a response from NLP School within 10 working days.
Data Protection
NLP School complies with the Data Protection Act 1998 and other guidance on privacy and data confidentiality.

By booking onto an NLP School course or event you are agreeing to the above terms and conditions.