Here’s tip number four for understanding staff and customers from NLP School’s interview in Director Magazine. “You don’t always have to set the agenda… Start an encounter by listening to someone with genuine curiosity and without judgement. This raises the quality of the relationship, so you will be more likely to spot significant issues such as a disaffected staff member or a customer who is considering leaving.” You can read the full list in the Director article by clicking here. The piece looks at how NLP can help you make things go smoothly with your staff, colleagues and customers, and the tips are from our director and head trainer, Robbie Steinhouse.