Shelle Rose Charvet

Shelle Rose Charvet comes over from Canada to teach her Language and Behaviour (LAB) Profiling system, a psycho-linguistic tool uncovering how people get motivated, how they think and how they make decisions.

This year the course runs from May 24 to 26. Click for more details.

Shelle's profiling system is as broad and as powerful as more formal, academic (and expensive) ones like Myers Briggs, but can be used informally and 'on the hoof' in any social and business situation.

Shelle's seminal book, 'Words that Change Minds' is used as a text in several university business programmes in the U.S and the U.K, as well as at Coach University.

Her latest book is 'The Customer is Bothering Me'. No matter what business you're in, it's a sure bet that you have customers (or stakeholders or patients, or clients). It's also a sure bet that they will bother you, or someone on your staff, with their problems and complaints. This book teaches how to transform unhappy customers into loyal ones, and customer complaints into customer satisfaction.

However much information we can offer about Shelle, you really need to see her in the flesh to understand the light touch she brings to her prodigious knowledge. Take a look at her Top Tips video clip series on YouTube. From "How to stay calm when dealing with your family" to "How to have a dynamic opening to your presentation", the topics cover communication issues in work life, personal relationships, sales, presentations and more.

Testimonials
'Shelle creates such a great space for learning and really makes the content come alive - there are so many areas to apply the LAB Profile in both business and home life. I will be back for more!' Tim Robson, Owner, Coracle Learning Ltd

'Shelle Rose Charvet's LAB Profile is a tool which can be employed fairly simply in most parts of life, from business, advertising and web site design to having constructive conversations with both work and family members - this is a powerful tool yet it's simplicity is awesome. Shelle's dynamic and entertaining presentation on the LAB Profiling makes it all the easier to learn. I defy anyone not to find some part of this tool useful.' Hazel McIntyre, Head of HR, Fox International Channels, UK

'An incredibly useful tool, very concrete and which you can use at work/in everyday life right after the training. As a trainer, I will use it to increase the efficiency of my courses and also for interviews. As a mother, I will definitely use it to improve my relations with my teenage daughters! I also got so much energy from the training. Shelle is amazing and I would highly recommend it.' Aurelie de Baudus, Human Resources & Communication teacher and Head of Studies, Lille, France''

'Three really useful days. High impact, practical, easily applied to the real world. Delivered in a lively, engaging way that perfectly modelled the content. Great.' Jenny Maddox, Team and Leadership Development Trainer, Insight-Out Training Consultants

'I can use this training in every aspect of my work; recruitment and selection, assessment centres, career coaching, advising clients on talent management and succession planning. Shelle was professional and entertaining; she knows her stuff and was able to deal with cross cultural issues.' Katherine Wiid, founder of Recrion Career & Talent Management

'Shelle knows how to make intensive learning fun and shares her knowledge willingly and openly. Her passion for her subject shines through. I'll be using what I learnt to:
- enrich face-to-face coaching and training, or telephone coaching
- create LAB profile of clients (whole company, departments as well as individuals)
- check through my marketing, website and promotional materials
- revisit my own training tools Maureen Steele, Director and Coach, the Training Box